Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please be careful when entering your shipping address. Aster Premium is not responsible for packages that are delivered to an incorrectly submitted address.

Adverse weather, natural disasters or other events outside of our control can affect/delay the delivery of your shipment. As a result, we are unable to guarantee express or ground delivery times.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please contact us at support@asterpremium.com for additional options.

International Shipping

We offer international shipping to the following countries:

• Canada
• Mexico 

Shipping charges for your order will be calculated and displayed at checkout. Shipping times can vary broadly for international shipments based on the destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ASTER PREMIUM LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@asterpremium.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Only the United States Postal Service (USPS) and carriers they partner with deliver to P.O. Boxes